QuadraNet NEO Management Portal NEO is an all-in-one customer management portal where you can manage every aspect of your relationship with QuadraNet. Manage Your Account Within the NEO client portal, you will be able to manage various aspects of your account in one portal, including the ability to create sub-accounts/authorized users for your staff. Dedicated Servers, Colocation and InfraCloud Manage all of your services within one portal: Dedicated Servers, Colocation, and InfraCloud! Instantly Activate/Deactivate Software Licenses Instantly activate/deactivate cPanel, KernelCare, and CloudLinux licenses within the NEO client portal! Manage DNS and DDoS Protection Set reverse DNS records and view DDoS attack history within our proprietary NEO portal. Billing and Support Manage invoices, and also interact with our 24x7 support team within the NEO ticketing system.
We keep an eye on your servers With IMP, we keep an eye on every aspect of your server to ensure it's running healthy at all times. We display the data/graphs to you for your review as well. High-Load Alerts High server loads are a thing of the past, with IMP. If your server load is higher than normal, our support staff will immediately be notified to review and take the necessary course of action to resolve.
All Services Monitored IMP monitors individual services such as mysqld, httpd, etc - if a service is ever down, it will immediately notify our 24x7 support staff to review, all without any intervention required on your end. Disk Health IMP monitors your server's disk health at all times.
Monitoring Logs Proactive Server Management with IMP also logs activities that are happening within your server, and if an issue required one of our staff to intervene and manually review, it will notify you of what we have done to resolve the issue, all without any communication or action required from your end!
Configure and Deploy New InfraCloud Instances Within our NEO client portal, you can deploy and customize InfraCloud instances on the fly, in different datacenter locations!
Monitor Apache, MySQL, SSH and Other Services With IMP and Proactive Server Management, you can set up your server's individual processes to be monitored such as Apache, MySQL and SSH. If these services are ever found to be offline, our staff will immediately intervene and remedy the issue. All without a single interaction required from your end. Talk about proactive!
Submit and Manage Support Tickets Within our NEO client portal's ticketing system, you can submit cases for our 24x7 support team, and review the case at any time within our secure portal.

Proactive Server Management is very proactive because of Intelligent Monitoring Platform – IMP will constantly monitor the server and if a service such as mysql goes down, it will immediately notify our staff to log into the server and take action, all without a ticket or any communication needed from you!

Available for 24x7x365

Available with Phone, Email, Ticket
$29 PER MONTH min. term 6 months
Proactive Server Management
QuadraNet is proud to offer Proactive Server Management, now with IMP (Intelligent Monitoring Platform). By upgrading your server's support coverage to our proactive managed tier, you'll be able to experience true peace of mind, knowing your server is constantly being monitored and issues are being taken care of before they become a problem.

Proactive Server Management is available for dedicated servers and InfraCloud customers, and colocated devices in most cases.
Included Services
QuadraNet's managed support covers for all system aspects listed below. Please note that the following outline is not set in stone as every client has different needs, and we will do our best to accommodate those requirements.
  • Physical hardware management & replacement
  • Network availability monitoring
  • Kernel Upgrades, OS Patches
  • Backup & Restoration Assistance
  • Apache, PHP, MySQL Updates
  • MySQL Optimization
  • Custom DNS Configuration
  • High Server Load troubleshooting
  • Installation of your desired control panel
  • Control panel and OS optimization
  • Best-effort support for 3rd party applications
  • Free server migration from remote system with the same control panel
  • Security hardening (rootkit hunter, clamav antivirus, CSF - software firewall installation and configuration, securing sshd, and more)
  • Management of all aspects of the operating system, help and troubleshooting of any issues that are related to the operating system or control panel (i.e. cPanel/WHM)
Please be advised that the above is only a guidance to the many services which are included with our managed support tier service. We will always go above and beyond for a customer, and provide the utmost level of help, within reason, to the best of our ability!
Need Help with Something Else?
QuadraNet is proud to offer 24x7 Server Management custom tailored to our client's needs. If you need help with anything, please feel free to contact us. By upgrading your server's support coverage to our managed tier, you'll be able to leverage our years of experience, and will have access to our 24x7 hosting experts, ready to tackle any issues you may be having.

24x7 Server Management is an upgrade available for dedicated servers and InfraCloud customers, and colocated devices in most cases.
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